Effective Date: 21 May 2025
Extreme Panelbeating ("we", "our", or "us") is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identifiers: Name, surname, contact details (email address, phone number), and physical address.
- Vehicle Information: Make, model, registration number, and service history.
- Insurance Details: Information related to insurance claims and policies.
- Payment Information: Banking details for invoicing and payment processing.
- Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website.
2. How We Use Your Information
Your personal information is used to:
- Provide and manage our panelbeating and related services.
- Process insurance claims and liaise with insurance providers.
- Communicate with you regarding services, appointments, and inquiries.
- Process payments and send invoices.
- Improve our website functionality and user experience.
- Comply with legal and regulatory requirements.
3. Sharing Your Information
We may share your personal information with:
- Insurance Companies: To facilitate claims and repairs.
- Service Providers: Third-party vendors who assist in delivering our services (e.g. towing services, parts suppliers).
- Regulatory Authorities: When required by law or to protect our legal rights.
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
4. Data Security
We use appropriate technical and organisational measures to protect your personal information, including:
- Secure servers and firewalls
- Encryption of sensitive data
- Regular security assessments and updates
5. Your Rights
Under POPIA, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, where legally applicable.
- Objection: Object to certain forms of processing.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies
Our website uses cookies to improve user experience and track website usage. Cookies are small data files stored on your browser. You can manage or disable cookies through your browser settings; however, doing so may affect website functionality.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We recommend reviewing this page periodically.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please get in touch:
Extreme Panelbeating
π 45 1st Avenue, Waterval East, Rustenburg
π 087 265 0934
π§ admin@extremepb.co.za